Shipping policy
At The Pallu Project, we are committed to ensuring that your order reaches you safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons, sales, or high-demand periods, processing times may be slightly longer. We appreciate your patience.
Shipping Coverage
We currently ship across India.
International shipping may be introduced in the future. Please contact our customer support for any special shipping requests.
Delivery Timeline
Estimated delivery times after dispatch are:
Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances. (Shop The World)
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website and are subject to promotional terms.
Order Tracking
Once your order is dispatched, you will receive a confirmation email or SMS with your tracking details.
You can use the tracking link to monitor the status of your shipment.
Delivery Attempts
Our courier partners will make delivery attempts as per their standard policy.
If delivery is unsuccessful due to an incorrect address, recipient unavailability, or incorrect contact details, additional shipping charges may apply for re-delivery.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing your order. The Pallu Project is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Damaged or Missing Packages
If your order arrives damaged, tampered with, or if any items are missing:
Contact us within 48 hours of delivery.
Please provide your order number along with clear photos of the package and products.
We will investigate the issue and offer an appropriate resolution as quickly as possible.
Delays Beyond Our Control
While we strive to deliver every order on time, delays caused by courier partners, natural disasters, strikes, government restrictions, or other unforeseen events are beyond our control. We appreciate your understanding in such situations.
Contact Us
If you have any questions regarding shipping or your order, please contact us through the contact details provided on www.thepalluproject.com. We are happy to assist you.